The Health and Wellness Program of Grupo Financiero Banorte is led by a structured National Medical and Wellness Organization that follows a comprehensive, and evidence-based approach. This integrates physical health delivering an integrated approach to health management, encompassing primary, secondary and tertiary prevention including family members, psychological wellbeing, and a sustainable organizational culture.

Its distinctive element lies in the active management of psychosocial risks, the use of data (climate surveys and wellbeing indicators) for decision-making, and the shared responsibility between leaders and employees to build healthy work environments. The program includes health evaluations and awareness, promotion campaigns, mental health intervention and destigmatization, and shared accountability for health care as a central axis of action in response to health indicators, gradually integrating health as an institutional objective. It also incorporates continuous listening mechanisms and ongoing improvement processes that allow actions to be adapted to the real needs of the population. The main objectives are:

1. to strengthen self-care, emotional wellbeing, resilience, and sense of belonging;
2. to increase engagement, productivity, and job satisfaction; and
3. to consolidate an organizational culture in which wellbeing is a strategic and measurable pillar of performance.

Through this, we aim to generate a sustainable impact on both people’s quality of life and business results.